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Customer Service

Whatever you’re buying from us, we want to make it as easy as possible at every step of the process. If you have any questions, we’ve compiled a list of those most frequently asked, divided into handy sections, below. Whether you’ve got a question about ordering and delivery or need to know something super specific from our policies, this page should help you out. If you still can’t find what you need, give us a call and one of our friendly advisors will be happy to help.

What do you need help with today?

Our Services

We want to make the process of choosing and ordering your new made-to-measure curtains, blinds and accessories as simple and enjoyable as possible. We offer some great services to help you along the way.

  • Product and style advice
  • Free sample service
  • Measure & Fitting service

Click here to find out more about all the services we offer.

Order Queries

Placing an order

You can place an order with us in a couple of different ways. You can place an order here on our website, in one of our participating stores, or over the phone by calling 0330 333 3444 to chat to one of our experts. Click here to find out more about how you can place an order.

What happens once you’ve placed an order?

If you have placed an order with us, first of all, thank you! You will receive a confirmation email with all the important details such as your order number, and the items and services you have purchased. You will receive email updates on the progress of your order. You can also track your order using our online order tracking.

Ways to pay

We accept a number of payment methods, including most major credit cards.

To find out more information about all of the different ways you can pay for an order, please click here.

Delivery

We use trusted third-party couriers to ensure your new made-to-measure curtains, blinds and accessories get to you as safely and swiftly as possible.

  • We currently only offer home delivery on our made-to-measure curtains, blinds and accessories products, unless items are purchased in store.
  • The delivery charge is made to cover the whole cost of delivery to your home.

To find out more about our delivery services, please click here.

Price Promise

Our promise to you – never beaten on price

We’ll refund the difference if, within 28 days of purchase from us, you either:

  • Have a quotation for the same products from another retailer at a lower price; or
  • Find an equivalent product of the same brand from another retailer at a lower price.

To find out more and see the full terms and conditions, please click here.

Measure & Fitting

We’ve tried to make this process as easy as possible for you by putting together some easy to follow measuring guides and fitting guides.

If, however, you are still not comfortable doing this yourself, we have an excellent measure and fitting service. Simply follow these links to book an expert to come and measure (link) and fit (link) your curtains and blinds for you.

Please note we currently do not offer this service in the following locations: Northern Ireland, Channel Islands, Orkney, Isle of Man, Isle of Wight, and Isle of Anglesey.

Our Stores

Only a few lucky stores currently hold curtains and blinds, but they would love to have you pay them a visit. Click here and filter by ‘Curtains and Blinds’ to find your nearest participating store, get directions, and find out opening times.

Returns & Refunds

Click here to find out more about your cancellation rights and our returns and refunds policy.

My Account

Where can I log in to my account?

You can click the account button at the top of the page or you can click this link.

I’ve forgotten my password

Click here to reset your password.